Returns & Exchanges
At Santokuknives, we are dedicated to providing premium culinary tools; if you are not completely satisfied with your purchase, you may return your unused knives in their original packaging within 30 days of delivery.
Initiate Return Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully clean the blade and secure the knife in its original protective sheath and gift box to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.
Inspection and Refund
Once our master bladesmiths verify the condition of the return, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing